Event date: 03/05/2017
News date: 21 Apr
Whatever you want to do, concerns you have or support you need, there are a wealth of organisations and charities that can help. Have a look at what's available here.
Items such as raised toilet seats, bath boards and seats, walking frames, and grab rails can make a real difference to your safety and independence.
If you receive support which is arranged or paid for by your local council then your views on the service you receive are important to them. Your council are committed to providing high quality services for local people. Hearing your views will help them to ensure that they are providing the right kind of services, and that these services are of a high quality.
There is now one Customer Feedback Team working on behalf of the Adult Social Care teams in Westminster, Hammersmith and Fulham, and Kensington and Chelsea. You can contact them by:
- Hammersmith and Fulham - email@example.com
- Kensington and Chelsea - HSSCustomerCare@rbkc.gov.uk
- Westminster - ASCCustomerFeedback@westminster.gov.uk
It is also useful for your council to hear from you when they get things right. Your compliment will help them to be sure they are delivering services of the highest standard.
The customer feedback team will provide you with a helpful service ensuring that there is no impact on your current service provision or any future decision about the service you receive. To ensure this, we will:
Please note that the usual time limit for making your complaint is 12 months from the date you became aware of the problem.
Each of the three councils has produced an information leaflet with more details on the complaint and feedback process, and has made available the latest report giving details of how many complaints are received, and how these are dealt with.
Complaints and feedback information leaflet (Sept 2015)
Adult Social Care Annual Complaints Report 2014-2015
Adult Social Care Annual Complaints Report 2014 -2015
The Healthwatch website contains advice on making a complaint to the NHS, to your local council's Adult Social Care team, and to other organisations.
The Which website offers advice on how to spot poor standards of care from home care agencies, and on how to make a complaint if you are not happy with the care you receive.