Changes to Community Equipment service in Kensington and Chelsea, and Westminster

The Royal Borough of Kensington and Chelsea and Westminster City Council are making some changes to their community equipment services. 
 
They have begun switching from the previous community equipment supplier called NRS, to the new partner called 24-7 Healthcare. This service provides items like walking sticks, bath boards, toilet frames, commodes, pressure mattresses, hoists and bed rails. 
 
They would like to reassure service users that they will continue to support people in the community. 
 
Residents who have equipment at home are being contacted by the councils and NHS partners to let them know directly about these changes. As this process will take a few days, the councils' arrangements with the previous provider is still in place for some services.
 
However, if you have any issues with equipment breaking down or product support please contact 24-7 Healthcare, using the phone numbers below. You do not need to call 24-7 Healthcare if you have no issues or concerns with your equipment. 
 
Office hours (Monday to Friday, 9 am to 5 pm): 020 4631 4631
Out of hours (Monday to Friday, 5 pm to 9 am; Saturdays, Sundays and Bank Holidays all hours): 020 4636 6247