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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

Please click here for information and advice about the current COVID-19 outbreak and how to get help from your council, as well as other sources of information and support. You can also offer to volunteer.

Coronavirus (COVID-19) information


Coronavirus (COVID-19) information

This page gives useful contacts and links to help and advice during the current Corvid-19 outbreak.

Important advice

The latest Government advice is as follows:

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

Guidance and Support from central government:

Advice from your borough

Accessible Advice 

British Sign Language logo      Signhealth a leading Deaf charity, has translated this information into BSL from Public Health England and the Department of Health and Social Care.
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Mencap has information which will help people with learning disabilities to understand more about the Coronavirus (COVID-19)

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Getting Help from your borough, and volunteering:

If you are concerned about  yourself or someone you know, please contact Adult Social Care on 020 7361 3013 or email socialservices@rbkc.gov.uk

If you want to volunteer please visit https://www.voluntarywork.org.uk/ and register your interest.

The COVID-19 Hub

The COVID-19 Hub has been set-up to co-ordinate the support being offered by the Council and by Kensington and Chelsea's voluntary organisations during the Coronavirus pandemic for vulnerable residents.

The hub is part of the Government’s Local Support Scheme to support the 1.5 million people identified by the NHS nationally as being “clinically vulnerable”, those at highest risk of severe illness from Coronavirus and for whom self-isolation is most critical.

If you believe you fall into this category and haven’t received a letter confirming this, or if you have received a letter but want to ensure you are registered for the support that is being offered please register yourself via the online form on the GOV.UK website.

If you need help or you know of anyone who needs help as a result of COVID-19, please email westminsterconnects@westminster.gov.uk

If you are concerned about an adult who you think requires social care and support or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email adultsocialcare@westminster.gov.uk

If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email AccesstoChildrensServices@westminster.gov.uk

If you want to volunteer please visit https://www.westminster.gov.uk/coronavirus-how-you-can-help and register with us.

If you are concerned about yourself or someone you know, please contact adult health and care on 020 8753 4198 or 020 8753 6682 or email h&fadvice.care@lbhf.gov.uk

And for any safeguarding concerns, contact SafeguardingAdults@lbhf.gov.uk

Conversations matters is a telephone support service for older and disabled adults as well as for unpaid carers. 

If you want to volunteer please visit H&F Community Aid Network to register your interest.

Help and ideas whilst social distancing or in self-isolation

These pages offer support and resources to utilise the time for residents who will be experiencing extended periods of social distancing and isolation.

How to protect yourself

The latest information and advice from the NHS website: