Description
A Careline is an alarm button, usually worn around either the neck or the wrist. It connects to our call centre which is available 24 hours a day 365 days a year.
What is it for?
Should you find yourself in a situation where you feel you need help, whether that be from family or friends, a GP, the Police, the Fire Brigade or an Ambulance, simply press your red button and speak to one of our operators. They will arrange the help you need as quickly as possible. If you are unable to speak to the call centre for any reason they will ask one of your contacts to come to you immediately to find out why you have pressed your button. You can feel safe in the knowledge that as soon as you press your button help is on its way.
Who would use it?
The Careline is available to anyone. Whether you have an ongoing, long term illness or disability, need to use it as a short term solution whilst recovering from an illness or an operation, or simply just want to feel safe in your own home.
What do I need in order to have a Careline?
Preferably you would have a working telephone line, however, if this is not possible we do have other solutions which utilise the mobile networks.
You would need a minimum of 2 local people who would be able to act as your keyholders/emergency contacts, they would be called on when you pressed your button to either give access to the emergency services or to check on you if you have not answered the call centre.
What if I don’t have keyholders?
We offer a service called the Personal Response Service, whereby we would act as your emergency contact. Our trained and experienced officers are on call 24 hours a day 365 days a year, they would be called to attend should you press your button in an emergency or if you press your button and do not respond to our call centre.
Should you require this aspect of the service a keysafe would need to be installed on the outside of your property, this would hold a set of keys to enable us and the emergency services to gain access to you.
What is included?
The service includes the installation and rental of the equipment and 24 hour monitoring by our call centre. We also work very closely with West Sussex Fire and Rescue who will provide a linked smoke detector for free.
The Personal Response service is an additional ongoing charge. If you needed us to install a keysafe we would charge a one off fee which would also include the installation.
We do have various other items of equipment should your needs be greater than a standard red button.
What happens next?
We are currently running a 13 week FREE trial of the service. To find out more or to book a FREE no obligation demonstration in your own home please contact us on 01903 703 103 or email info@redassure.org.uk