This is the Accessibility Statement for the People First website. This website is run by the London Borough Councils of Hammersmith & Fulham, Kensington and Chelsea, and Westminster, hereby known as "the Council” or “we”.
This website should allow any user to:
- Change colours, contrast levels and size of text.
- Modify the line height or spacing of text.
- Zoom in up to 200% without the text spilling off the page.
We have also made the website text as simple as possible to understand.
How Accessible is this Website?
We are aware that there are many parts of this website that are not fully accessible :-
- Older Content Pages are not fully accessible with Assistive Technologies such as screen-readers and voice recognition software.
- Some of our Forms within this website are difficult to navigate using just a keyboard;
- Most older PDF documents are not fully accessible to screen reader software;
- Live video streams do not have captions;
Using this Website
This website uses a widget that contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.
These features include: -
You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in London such as Bengali, Chinese, and Somali. Please note that the translation is done automatically by the Google software, not by the councils.
- Contrast & Font Size
Changing the contrast and font sizes of text can increase legibility for some users.
The “default colour scheme” which was decided as the branding colour schema for this website. It has been discovered that this schema does not satisfy current accessibility standards. Therefore, this website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.
- Further information on accessibility options
The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options
Efforts have been made to create accessible alternatives for content that does not meet standards where possible.
Where appropriate we may be able to deliver content to users in accordance with their needs.
Please see “Make a request for Accessible Content” section for further details.
Make a request for Accessible Content
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please email us on firstname.lastname@example.org
Purpose of Links
We will use links to navigate to content on the website. External links will open in a new window.
Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.
We have provided the following definition for external links: -
External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –
- Non-HTML Documentation (See “Issues with PDFs and other documents”)
- Redirection away from secure platforms
- External websites that are not part of the three councils.
Contact us and Complaints Procedure
We are always looking for ways to improve the People First website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please email us on email@example.com
The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)
Technical Information about this Website’s Accessibility
The Councils are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.
Non-compliance with the accessibility regulations
During our last review of this website it has come to our attention that there are areas of the website that fail to meet WCAG 2.1: -
We are currently reviewing with our website provider any potential accessibility fixes and prioritising essential content.
Issues with Colour Contrast
It has been discovered that the website’s main style schema would fail current accessibility standards. This website has a high contrast alternative that can be activated across all content pages using the accessibility widget. This high contrast schema is known to be successful against current standards.
Issues with Forms
It has been discovered that the website’s forms are inaccessible with user input such as keyboard, screen-reader and voice-recognition technologies.
We are currently reviewing with our website provider any potential accessibility fixes and prioritising the forms that get the most use.
Issues with Content – Link Text and General Content
It has come to our attention that not all Content pages have been written using the correct semantic elements. Heading Levels have been mistakenly skipped. We are currently reviewing our written process and updating issues when they have been discovered.
Some link text does not make sense when read on its own (for example, ‘click here’). When we publish new content, we will make sure link text meets accessibility standards.
Issues with PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up to be accessible for a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with Easy Read Information on how users can access our services. We plan to either fix these or replace them with accessible HTML pages when we publish new content.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Issues with images, video and audio
Live video streams have captions auto added by YouTube, not all videos are currently checked for the accuracy of their captioning.
Certain images do not have descriptive enough alternative text. We are reviewing all images that are used to describe essential content to the user, for example the PeopleFirst Logo.
It has come to our attention that the pages and forms with the URL containing /marketplace/ do not meet accessibility standards. This is usually focused within Registration and Account process of our website. These forms cannot work with screen-readers
These interactive forms are from an older piece of software provided to us by our website provider. Having contacted our website provider we have come to the conclusion that these pages should be listed as archived pieces of content. We will keep you notified on these pages of updates to the service.
Content that is not within the scope of the accessibility regulations
Web Content that is not subject to the standards referenced in this policy statement are as follows: -
- Content that is archived.
- Content on intranets and extranets published before 23/09/2019
- Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
- Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services the councils provide.
- Live Audio and Video
- Pre-recorded Audio and Video published before 23/09/2020
- Online Maps and mapping services
- Third Party Content that is not under direct control of the councils or main website provider – Google Translate, Social Media links
This statement was prepared on 05/08/2020. The councils will review this policy every year on or before the 22/09/2020. This policy was last reviewed on 18/09/2020