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Frequently Asked Questions


The site is provided in association with the Adult Social Care teams of the Royal Borough of Kensington and Chelsea, and Westminster City Council. A lot of the content written for the site is contributed by charities and organisations who can offer their expert information and advice. 

For more information, please see the About Us page or email

If there is any inaccurate information or broken links on the site, you can report it by clicking 'Tell us what you think' at the bottom right of the page or you can email 

We understand that many people use mobile devices to look at information on the go, so making sure the website is compatible with mobile devices is a priority.

At the moment, the site can be viewed on mobiles, though we are still working on how to improve the user experience on different devices. 

The site works well on mobile devices with bigger screens, such as tablets.

We recommend using Internet Explorer 8 or above, Google Chrome or Firefox when visiting People First. If you notice part of the site isn't working on your browser, please let us know so we can fix it. You can do this by emailing

Yes! If you'd like some leaflets, posters or postcards email telling us what you'd like and we can arrange it for you.

Providers of services (both companies and charities) are able to add and update their own information on People First. This information is moderated by People First with the aim of keeping it as straightforward as possible. Where appropriate, providers on the site will be required to have necessary accreditation and to have proved this when they register with us.

Although People First aims to provide the most accurate information about services and products as we can, we are not responsible for actions or information provided by third party organisations. We cannot accept responsibility if information from providers is not accurate or is out-of-date. We strongly recommend you carry out your own checks before using a product or service you've found on the site, and strongly recommend you read our disclaimer and terms and conditions.

We understand how vital it is to make sure information is accessible for everyone, regardless of ability and nationality.

On the top right-hand corner of every page you will find an icon which allows you to increase the text size if you need it. You'll also find the Cs in boxes which will invert the colours of the site.

All of the information on People First is written using plain English and no jargon so it should be easy to read even for those who might not speak English as their first language.

The site is a balance between making the site as engaging and as easy-to-understand as possible, whilst trying to reach the maximum audience. We link to Easy Read documents where we can, although there are areas where we still need to do this (let us know where by emailing

People First is constantly evolving and improving and we are striving to make the site as accessible as possible for everyone. We are aware that more can be done in this respect.

Last updated: 28/05/2021