Kensington and Chelsea Contact Details
MAIN COUNCIL SWITCHBOARD
Tel: 020 7361 3000
Fax: 020 7938 1445
Email: RBKCCustomerServices@rbkc.gov.uk
Website: http://www.rbkc.gov.uk/
EMERGENCY / OUT-OF-HOURS TEAM
Outside normal office hours this team deals with statutory Mental Health Assessments, other emergencies concerning vulnerable adults and elderly residents, child protection emergencies and other children and family issues.
Tel: 020 7373 2227
ADULT SOCIAL CARE TEAM
(supporting adults under the age of 65 with physical disabilities, older people with physical disabilities or mental health problems, and their carers)
Address: The Town Hall, Hornton Street, W8 7NX
Tel (Social Services Line): 020 7361 3013
Fax: 020 7368 0228
Email: socialservices@rbkc.gov.uk
SENSORY TEAM
(supporting adults with hearing impairments, deafness or sight loss and their carers)
Address: The Town Hall, Hornton Street, London W8 7NX
Tel (voice): 020 7361 2968
Minicom: 020 7937 7232
SMS: 07980 211335
Email: sensoryteam@rbkc.gov.uk
Fax: 020 7361 214
COMMUNITY MENTAL HEALTH
(supporting adults over the age of 65 with mental health problems - this is a joint health and social care team)
Address: Kensington and Chelsea Older People Community Mental Health Team, St Charles Hospital, Nightingale Centre, Exmoor Street, North Kensington, London, W10 6DZ
Tel: 020 3317 4242
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/st-charles-hospital/kensington-and-chelsea-older-people-community-mental-health-team
(supporting adults under the age of 65 with mental health problems - this is a joint health and social care team)
Address: North Kensington and Chelsea Community Mental Health Hub, Pall Mall Centre, 150 Barlby Road, London, W10 6BS
Tel: 020 8206 6900
Website : https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/north-kensington-and-chelsea-community-mental-health-team
Address: South Kensington and Chelsea Community Mental Health Hub,1 Nightingale Place, London, SW10 9NG
Tel: 020 3315 3577
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/south-kensington-and-chelsea-community-mental-health-team
If you would like information on carer's assessments for someone looking after a person with severe and enduring mental health problems, contact the Mental Health Carers Service:
Tel: 020 7361 2811
Email: mhcarers@rbkc.gov.uk
LEARNING DISABILITY SOCIAL WORK TEAM
(supporting adults with learning disabilities and their carers - this is a joint health and social care team)
Address: 1-9 St Marks Road, London, W11 1RG
Tel: 020 7313 6880 - Main Office
Tel: 020 7313 6843 (Duty Worker)
Tel: 020 7373 2227 (Emergency Out of Hours Duty Service)
KENSINGTON & CHELSEA MEMORY SERVICE
(supporting adults with early signs of memory problems and their carers - this is a joint health and social care team)
Address: Memory and Dementia Resource Centre, 42 Westbourne Park Road, London, W2 5PH
Tel: 020 3317 3666
Email: wmsreferrals.cnwl@nhs.net
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/kensington-and-chelsea-and-westminster-memory-service
COMMUNITY INDEPENDENCE SERVICE
(supporting adults of all ages with physical health problems to work to regain their independence - this is a joint health and social care team)
Via Adult Social Care
Tel: 020 7361 3013
Email: socialservices@rbkc.gov.uk
OR
Via Central London Community Health
Tel: 020 7361 2600
Email: intermediatecare@nhs.net
Kensington and Chelsea have produced a leaflet with more information on your Community Independence Team.
SAFEGUARDING ADULTS
(if you have concerns that a vulnerable adult is being subjected to abuse or neglect)
Tel: 020 7361 3013 (9am to 5pm)
Tel: 020 7373 2227 (out-of-office-hours)
Email: socialservices@rbkc.gov.uk
Kensington and Chelsea have also produced an easy-to-read leaflet on Safeguarding Adults
To tell Kensington and Chelsea about any concerns you have (known as 'raising a Safeguarding Alert') you can ring them on the above numbers or complete and send this alert form to them.
DEPRIVATION OF LIBERTY TEAM
(if you have concerns that someone is being kept in a care home or hospital against their will, and or that they lack the ability to make an informed decision about their care arrangements)
Call the main Adult Social Care number to discuss your concerns - as appropriate they will put you in touch with the Deprivation of Liberty Team for further advice:
Tel: 020 7361 3000
Fax: 020 7938 1445
Email: RBKCCustomerServices@rbkc.gov.uk
Website: http://www.rbkc.gov.uk
CHILDREN WITH DISABILITIES TEAM
The Town Hall, Hornton Street, W8 7NX
Tel: 020 7361 3013: Social Services Line
Fax: 020 7938 1445
Email: socialservices@rbkc.gov.uk
Website: https://www.rbkc.gov.uk/health-and-social-care/disabled-childrens-service/st-quintin-centre/disabled-childrens-team
CHILDREN AND FAMILIES
If you would like to request a children's assessment, please contact the St Quintin Centre for children and young people:
Tel: 020 8968 2570
FINANCE AND CARE CHARGES
Address: Adult Social Care Finance, 3rd Floor Purple Zone, Kensington Town Hall, London, W8 7NX
Tel: 020 7361 2324
Email: hsfateam@rbkc.gov.uk
MAKING A COMPLAINT TO YOUR COUNCIL
For complaints about Adult Social Care go to our section on Complaints and feedback to your council.
For complaints about any other service from the council go to their main complaints page.
Other information and advice
You may find it useful to take a look at our page on Information your council keeps about you