Community Independence Service (RBKC)
(This is a web page version of the RBKC leaflet Community Independence Service provided for accessibility assistance)
Have you just been in hospital?
Are you recovering from an illness?
Are you experiencing difficulties with day-to-day tasks around the home?
If you are 18 or over and live in Westminster or Kensington and Chelsea, the Community Independent Service may be able to help you.
We will:
- Provide support to enable you to remain in your home and reduce the need for other services
- Reduce the number of emergency admissions to hospital by providing treatment in your home
- Support you when you leave hospital
Contacting us
You can contact us directly, or with your agreement, someone else such as a GP, hospital staff member or social worker can refer you to us.
A member of the team will assess you to see if you could benefit from this service.
We will then work with you to develop a short term plan based on your needs and what you need to achieve.
Together we will work to help you to do as much as you can for yourself.
We will expect you to work with us to achieve your plan.
The Community Independence Team
We have skilled staff who will make sure you receive the support that you need.
The type of support we offer includes:
- Assessing your needs
- Helping organise care and services
- Helping to organise practical equipment such as a walking frame, raised toilet seat or bath board
- Helping support you with personal care such as washing and bathing and essential tasks around the home
- Letting you know about services and activities that may be able to help support you in the future
- Agree a goal plan with you
How long does this help last for and how much does it cost?
It can be for a few days or up to a maximum of six weeks, depending on your progress with your plan. Services are free of charge during this time.
What if you need more care after the service has finished?
We will talk with you fully at that point and depending on your needs we will advise you of the options and what you may be charged.
Sharing personal information
We recognise the importance of respecting the privacy rights of all individuals. However, to provide the health and social care support, we need to collect and use personal information across the service.
We respect your choice and will respect any request to withhold information from someone or an agency unless there is a legal requirement to disclose the information.
To find out more about CIS contact
Kensington and Chelsea Adult Social Care
9:00 AM to 5:00 PM Monday to Friday
Email: socialservices@rbkc.gov.uk
Phone: 020 7361 3013
Website: https://www.rbkc.gov.uk/health-and-social-care/adult-social-care-0
Via Central London Community Health
Phone: 020 7361 2600
Email: intermediatecare@nhs.net
For more information on services provided by the council please view:
https://www.rbkc.gov.uk/health-and-social-care/adult-social-care-0