Their care service is well equipped to work with customers aged 18 and above with mental health difficulties, customers with physical disability in need of rehabilitation, customers with long term illness, elderly customers including dementia sufferers, customers with sensory impairment and requiring provide support such as live in care and respite.

They understand that it is important for customers with dementia to be supported in such a way so that their sense of identity and feeling of self-worth is retained. This is why they provide a service that is flexible and understanding.

They listen. they hold regular conversations and engage with their customers about daily activities, whilst respecting their privacy and addressing their cultural and other day to day care needs.

Their Service Care Package includes:

• At home their personalised domiciliary service is based on their customer’s physical, emotional and mental requirements and needs
• They advocate on their customers’ behalf, liaising with outside agencies and professionals involved in their customers’ care
• They provide consultancy advice and guidance on law, policies and provides funding advice around social care services
• They monitor customers’ mental health and manage the risks in the community, giving support to their customers’ needs, working with the recovery principle to identify any relapse signs and address the customer’s social isolation
• They help customers to remain in their home. However, if a customer needs to be moved into a care home, they provide help and support for the customer and their families to manage the transition
• They understand the importance for people with caring duties to maintain their mental and physical wellbeing.
• They provide support and advice to carer to enable them to better manage their caring duties

Specialist mental health care

Their approach to mental health care focuses on achieving the best possible outcomes for their clients through behaviour management and assistance with cognitive functions. they enable people to feel better, look forward to visits and take pride in their appearance.

Specialist care for people with physical disabilities

Immediate Social Care provide a personalised domiciliary service for customers with physical disability care requirements based on the person's physical, emotional and mental wellbeing. they enable people to feel better, look forward to visits and take pride in their appearance.

CHOOSING THE RIGHT CARE AGENCY - A MESSAGE FROM PEOPLE FIRST

People First cannot recommend individual home care agencies, and does not vouch for the quality of service which they currently provide. Please refer to our disclaimer page for more details. 

It is important that you satisfy yourself that you will receive the service which you need, and that it will be of a high standard. We recommend that you refer to the following websites when deciding which home care agency to use:-

• The Care Quality Commission website  – they inspect home care agencies regularly and publish their inspection reports online, highlighting what an agency does well and where there is a need for improvement
  
• The NHS website  – they allow you to search for home care agencies in your area, to see what other people have said about them, and to rate them yourself based on your experiences

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