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Some health problems and disabilities can mean that it is impossible for you to use public transport. Dial-a-Ride is a free door-to-door service for people with mobility problems who can't use buses, trains or the underground.

You can use Dial-a-Ride for all sorts of journeys, making it easier to do things like go shopping, visit friends and family, or travel to other recreational activities. Friends can accompany you, and the vehicles are adapted for wheelchairs.

Unfortunately there are some things you can't use Dial-A-Ride for, like hospital appointments or to travel to work - consider some of the other transport options available in the menu to the left of this page.

Who can qualify for the service

You are automatically eligible for membership of Dial-a-Ride if you are:

Don't worry if none of the above criteria are applicable. You can still apply to use the service if your impairment affects your mobility and you have trouble using public transport. You will need to describe your mobility problems and also send written proof provided by a healthcare professional.

Applying for the Dial-A-Ride service

If you would like to apply for the Dial-a-Ride service or find out more then go to Transport for London's Dial-a-Ride website. You can download an application form from the website or request one on tel 0343 222 7777. 

Booking a journey

You can find out everything you need to know at Transport for London's Dial-a-Ride website.

Other information and advice

Transport For All has information and advice on accessible transport, and campaigns on behalf of older people and people with disabilities.

Last updated: 14/07/2021