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Patient and hospital transport

If you have problems with mobility, and are unable to get independently to a hospital appointment using other transport options, then you may be eligible for support.

If you have a hospital outpatient appointment you no longer have to contact your GP or doctor for this service. You can ring the appropriate hospital transport centre direct; they will assess your eligibility over the phone and may then book you into non-emergency patient transport if you qualify.

Bookings are made only where there is a clear medical need, in line with national policy. Financial disadvantage alone will not entitle you to free patient transport.


For people with outpatient appointments at the following hospitals:-

  • Charing Cross Hospital 
  • Hammersmith Hospital
  • Queen Charlotte's & Chelsea Hospital
  • St Mary's Hospital
  • The Western Eye Hospital

Contact  their transport booking team on 0330 678 1245 (Monday to Friday: 08.00 to 20.00, Saturday and Sunday: 10.00 to 13.00).

More information on their Patient Transport page.

If you have an outpatient appointment at the Chelsea and Westminster Hospital or West Middlesex University Hospital, you can contact the Transport Team.

For people with outpatients appointments at the following hospitals:-

  • Central Middlesex
  • Ealing Hospital
  • Northwick Park and St Marks

Help with travel costs

You may be able to get financial help from the Healthcare Travel Costs Scheme if you are on a low income, need NHS treatment at a hospital, other NHS centre or private clinic, and have been referred by an NHS consultant, doctor or dentist. 

Last updated: 14/07/2021