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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

Please click here for information and advice about the current COVID-19 outbreak and how to get help from your council, as well as other sources of information and support. You can also offer to volunteer.

Information your council keeps about you

If you request support from your council then they will need to keep certain information about you on their records. 

They do this for a number of reasons:-

  • To make decisions with you about what support you need
  • To make sure your support is safe and effective
  • To work effectively with others who also provide you with support on their behalf
  • To help investigate any worries or complaints you have about your care
  • To keep track of spending on care services
  • To check the quality of care
  • To help with research and planning of new services.

The type of information which they might keep includes:-

  • Details of your medical history
  • Details of what you can do for yourself, and what you may need help with
  • Detaiis of where you live
  • Details of family and friends, particularly if they give any support to you
  • Details about your money, and of any financial problems you may have
  • Details of anyone in your life who may pose a threat to you

But you have rights in relation to all this information. For example:-

  • You can decide whom the council is allowed to contact to get extra information
  • You can ask to see what information the council keeps about you

Your council has produced a leaflet called 'Your Records, Your Rights' telling you more about the information which they may keep about you:-

Information that the Health Service may keep about you

North-West London Healthcare Trust's 'Sharing your information to improve care' leaflet tells you about the information they keep about you, and why: -