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Requesting an assessment in Westminster

If you would like information about an assessment either for yourself or someone you know, or a carer's assessment if you or someone you know is a carer, you can contact the relevant team within Westminster as follows: 

ADULT SOCIAL CARE TEAM
(supporting  adults under the age of 65 with physical disabilities, older people with physical disabilities or mental health problems, and their carers)

Tel: 020 7641 2500
Email: adultsocialcare@westminster.gov.uk

If you want to start the ball rolling by making a referral to the Westminster Adult Social Care team then you can complete this referral form and email it to above.

EMERGENCY / OUT-OF-HOURS TEAM 

Outside normal office hours this team deals with statutory Mental Health Assessments, other emergencies concerning vulnerable adults and elderly residents, child protection emergencies and other children and family issues.

Tel: 020 7641 2500

COMMUNITY MENTAL HEALTH
(supporting adults under the age of 65 with mental health problems and their carers - this is a joint health and social care team)

North Westminster Community Mental Health Hub
Address: 7a Woodfield Road, London W9 2NW 
Telephone: 020 7266 9700
Website:  https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/north-westminster-community-mental-health-hub

OR

South Westminster Community Mental Health Hub
Address: 190 Vauxhall Bridge Road, London SW1V 1DX
Telephone: 020 7854 4243
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/south-westminster-community-mental-health-hub

WESTMINSTER LEARNING DISABILITY PARTNERSHIP
(supporting adults with learning disabilities and their carers - this is a joint health and social care team)

Address:2nd Floor, 215 Lisson Grove London, NW8 8LW
Tel: 0207 641 7411
Fax: 020 7641 7429
Email: wldp@westminster.gov.uk

THE WESTMINSTER MEMORY SERVICE
(supporting adults with early signs of memory problems and their carers - this is a joint health and social care team)

Address: Memory and Dementia Resource Centre, 42 Westbourne Park Road, London, W2 5PH
Tel: 020 3317 3666
Email: wmsreferrals.cnwl@nhs.net
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/kensington-and-chelsea-and-westminster-memory-service
Westminster Dementia Service have produced a leaflet called Living well with dementia 

OLDER PEOPLE'S MENTAL TEAM (AKA OLDER PEOPLE AND HEALTH AGEING SERVICE)
(supporting people over the age of 65 with a confirmed diagnosis of dementia and more advanced symptoms, and people over the age of 65 with other mental health diagnoses. Initial contact usually comes following a referral from your GP or another health or social care professional)

Address: 190 Vauxhall Bridge Road, London, SW1V 1DX
Tel: 020 7854 4105
Website: http://www.cnwl.nhs.uk/service/westminster-older-people-community-mental-health-team/ 

COMMUNITY INDEPENDENCE TEAM
(supporting adults of all ages with physical health problems to work to regain their independence - this is a joint health and social care team)

Via Adult Social Care
Tel: 020 7641 2500
Email: adultsocialcare@westminster.gov.uk 

OR 

Via Central London Community Health
Tel 020 7641 4001
Email: clcht.wrehab@nhs.net

Westminster have produced a leaflet with more information on your Community Independence Team.

SAFEGUARDING ADULTS
(if you have concerns that a vulnerable adult is being subjected to abuse or neglect)

Tel: 020 7641 2500
Email: adultsocialcare@westminster.gov.uk

Westminster have also produced an easy-to-read leaflet on Safeguarding Adults

To tell Westminster about any concerns you have (known as 'raising a Safeguarding Alert') you can ring them on the above numbers or complete and send this alert form to them.

DEPRIVATION OF LIBERTY TEAM
(if you have concerns that someone is being kept in a care home or hospital against their will, and or that they lack the ability to make an informed decision about their care arrangements)

Call the main Adult Social Care number to discuss your concerns - as appropriate they will put you in touch with the Deprivation of Liberty Team for further advice:

Tel: 020 7641 2500
Email: adultsocialcare@westminster.gov.uk

CHILDREN WITH DISABILITIES TEAM

The Medical Centre, 7e Woodfield Road, London, W9 3XZ
Tel: 020 7266 711

FINANCE AND CARE CHARGES

  • To speak to someone about Assessed charges contact: 
    Address: Charging Team to residential and Home care Financial Assessment Team, 12th Floor West, City Hall, London, SW1E 6QP
    Tel: 0207 641 2820.
    Email:  finassessment@westminster.gov.uk

  • To speak someone about invoices contact: 
    Address : Income collection Team, 16th Floor, City Hall, London SW1E 6QP
    Tel: 0207 641 8978
    Email :  fincharge@westminster.gov.uk

MAKING A COMPLAINT TO YOUR COUNCIL

Go to our Complaints And Feedback To Your Council page.

INDEPENDENT ADVICE

If you would like to receive independent advice on your right to receive support from your local council, or on benefits, legal issues, housing, and a range of other issues, then you can contact the Westminster Citizens Advice.

Last updated: 12/08/2021